Freshkraft Technologies — AI-Powered Business Growth Platform
Now available across 4 countries
The AI-Powered Operating System for Business Growth
Capture leads. Nurture relationships. Close deals. Freshkraft unifies AI Chatbot, Voicebot, CRM and Analytics into one platform built for ambitious businesses.
Zentra integrates across all major social media and messaging platforms. Every enquiry gets an instant, intelligent, human-like response — automatically.
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One AI brain. Every channel. Zero missed enquiries.
Connect Freshkraft's AI to your social accounts and watch it handle conversations just like your best team member — answering questions, booking appointments, qualifying leads, and closing sales around the clock.
Responds in under 3 seconds — 24/7, no breaks, no delays
Understands context, intent and sentiment like a trained agent
Handles FAQs, bookings, orders, complaints and follow-ups
Replies in 40+ languages — matches the customer's language
Escalates complex issues with full conversation context
Products
Four powerful products. One unified platform.
Every tool your business needs to capture, convert and retain customers.
Zentra
Your 24/7 AI-powered customer engagement agent. Zentra handles enquiries, books appointments, qualifies leads, and processes orders across every channel.
Multi-channel chat across all platforms
Smart lead qualification & scoring
Automated appointment booking
Order processing & payments
Seamless handoff to human agents
40+ language support
Z
Zentra
Active on 6 channels
Type a message…
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Lyra
The AI voice agent that sounds human. Lyra answers calls, routes enquiries, schedules appointments, and resolves issues with natural conversation.
Human-like voice with emotional intelligence
Inbound & outbound call handling
Appointment scheduling via voice
Call transcription & sentiment analysis
Custom voice persona
Real-time CRM sync
Lyra is listening…
🎙️
"I'd like to reschedule to next Thursday…"
Freshkraft CRM
Track every lead, automate follow-ups, and manage your sales process with AI-assisted deal scoring.
Drag-and-drop pipelines
AI lead scoring
Auto follow-up sequences
Email, SMS & WhatsApp
Calendar management
Revenue forecasting
248
New Leads
$1.2M
Pipeline
73%
Win Rate
Pipeline
BI & Analytics
Real-time dashboards, AI-generated insights and predictive analytics.
Real-time dashboards
AI-generated insights
Revenue tracking
Cohort analysis
Campaign ROI
Custom reports
Revenue
↑ 34%
Live Demos
See Zentra & Lyra in action
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Zentra · Instagram DM
Handling 47 conversations
Type a message…
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Lyra · Live Call
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Sentiment: PositiveIntent: Booking
0%
Faster Response
0%
More Conversions
0%
Lower Costs
0x
Revenue Growth
Platform Capabilities
A complete operating system for business growth
Replace fragmented tools with one unified platform that covers every stage of the customer lifecycle.
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Websites, Funnels & Landing Pages
Build conversion-optimised websites and sales funnels with our drag-and-drop editor. 200+ templates, A/B testing, form builders, pop-ups, and built-in SEO tools. Every page is mobile-responsive and loads in under 2 seconds — no code required.
✉️
Email, SMS & WhatsApp Marketing
Create email campaigns, send targeted SMS, and run WhatsApp broadcasts from one unified inbox. Advanced segmentation, dynamic personalisation, automated drip sequences, send-time optimisation, and detailed per-channel analytics for opens, clicks, and conversions.
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Calendar, Bookings & Scheduling
Branded scheduling pages synced with Google, Outlook, and Apple Calendar. Round-robin team assignment, buffer times, custom availability, and recurring bookings. Automated reminders reduce no-shows by 80%. Integrates with Zentra and Lyra for AI-powered scheduling.
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Reputation & Review Management
Auto-collect reviews after purchases and appointments via SMS, email, or WhatsApp. Monitor Google, Facebook, and Yelp from one dashboard. AI-assisted response suggestions and embeddable review widgets for your website.
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Workflow Automation Engine
Visual workflow builder with conditional logic, time delays, webhooks, and multi-channel triggers. Automate lead nurturing, onboarding, win-back campaigns, and internal notifications based on any customer action or event.
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Invoicing, Payments & Subscriptions
Professional invoices, Stripe/PayPal payments, text-to-pay, and recurring subscriptions — all inside your pipeline. Multi-currency support, automated receipts, payment reminders, and real-time revenue tracking.
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Unified Reporting & Attribution
Full customer journey attribution from first touch to closed deal. Drag-and-drop report builder, scheduled email reports, team leaderboards, and data warehouse API. See exactly which campaigns drive revenue.
AI Automation
Intelligent automation that thinks, learns, and acts
Freshkraft's AI engine goes beyond simple rule-based automation. It understands natural language, learns from every interaction, and makes decisions in real time.
Automation Flow — Customer Enquiry Resolution
Natural Language Understanding
Zentra and Lyra process customer messages using advanced NLU models that detect intent, extract entities (names, dates, product references), identify sentiment (positive, negative, frustrated, urgent), and understand context across multi-turn conversations — even when customers use slang, abbreviations, or multiple languages in a single message.
Predictive Lead Scoring
Our AI analyses behavioural signals — page visits, email engagement, chat interactions, form submissions — and assigns dynamic lead scores that update in real time. High-intent leads are automatically routed to your sales team, while warm leads enter nurture sequences. The model improves continuously as it learns from your conversion patterns.
Smart Escalation Engine
Not every conversation should stay with the AI. Freshkraft's escalation engine monitors confidence levels, sentiment shifts, and conversation complexity in real time. When a conversation requires human intervention — a frustrated customer, a high-value deal, a complex technical question — it routes to the right team member with full context, transcript, and recommended actions.
Continuous Learning Loop
Every conversation teaches the AI something new. When human agents resolve escalated issues, those resolutions feed back into the knowledge base. When customers rephrase questions the AI initially misunderstood, it learns the new phrasing. Over time, your AI becomes an expert on your specific business, products, and customer base — reducing escalations and improving resolution rates.
Multi-Channel Orchestration
A customer might discover you on Instagram, ask a question on WhatsApp, book an appointment via your website, and receive a confirmation by SMS. Freshkraft's AI maintains a single conversation thread across all channels. The customer never has to repeat themselves, and your team sees every touchpoint in one unified timeline — regardless of which platform the customer used.
AI-Powered Campaign Intelligence
Stop guessing which campaigns work. Freshkraft's AI analyses campaign performance across channels, identifies patterns in high-converting sequences, and recommends optimisations: best send times, subject line improvements, audience segment refinements, and channel preferences per customer cohort. It turns your marketing from trial-and-error into precision engineering.
How It Works
From setup to scale in three steps
01
Connect
Link your channels — website, WhatsApp, social media, phone — in minutes.
02
Activate
Deploy Zentra and Lyra with your brand voice. Train on your FAQs.
03
Grow
Watch leads flow in and conversations convert while AI handles the rest.
Zentra is Freshkraft's AI-powered chatbot that integrates with your website, WhatsApp, Facebook Messenger, Instagram DMs, TikTok, and LinkedIn. Navigate to your dashboard, select "Channels," and connect each platform using our guided setup wizard. Zentra begins responding to customer enquiries within minutes.
Getting Started with Lyra (AI Voicebot)
Configure Lyra under "Voice Settings" in your dashboard. Customise voice persona, greeting scripts, call routing rules, and appointment booking logic. Lyra integrates directly with your CRM to log calls, capture transcripts, and update lead records in real time.
CRM Setup & Pipeline Management
Create unlimited sales pipelines with drag-and-drop stages. Import contacts via CSV, API, or website form integration. Automate follow-up sequences — trigger emails, SMS, or WhatsApp messages based on lead behaviour, stage changes, or time-based rules.
BI & Analytics Dashboard
Track lead sources, conversion rates, revenue by pipeline, campaign ROI, and customer engagement from the Analytics tab. Export as PDF or CSV, or schedule automated email reports.
Social Media AI Integration
Connect your Facebook Page, Instagram Business Account, TikTok Business Account, WhatsApp Business API, and LinkedIn Company Page. Zentra monitors all incoming messages, comments, and DMs, responding instantly using your trained knowledge base. Configure response rules and escalation triggers from the Automation Centre.
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API Reference
API Version: v2.4 · August 2026
Authentication
All requests require a Bearer token. Generate API keys under Settings → API Keys. Header: Authorization: Bearer YOUR_API_KEY.
Contacts API
CRUD operations: GET/POST /api/v2/contacts, PUT/DELETE /api/v2/contacts/{id}. Filter by tags, pipeline stage, date, and custom fields.
Conversations API
Access history across all channels. GET /api/v2/conversations, GET /api/v2/conversations/{id}/messages. Includes sentiment score, intent classification, and channel source.
Pipelines & Deals API
GET /api/v2/pipelines, POST /api/v2/deals, PUT /api/v2/deals/{id}/stage. Webhook notifications on stage changes.
Webhooks
Events: new contact, deal stage change, message received, appointment booked, call completed, form submitted. Configure under Settings → Webhooks.
Rate Limits
Starter: 100 req/min. Growth: 500 req/min. Enterprise: custom. Rate limit headers in every response.
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Help Centre
August 2026
How do I connect Zentra to social media?
Dashboard → Channels → Social Media. Click "Connect" next to your platform, follow OAuth prompts. Zentra automatically monitors and responds to messages.
Multiple languages?
Both Zentra and Lyra support 40+ languages with automatic detection. Set defaults under Settings → Language Preferences.
Training the AI?
Upload FAQs, product catalogues, and service docs under AI Training → Knowledge Base. Custom Q&A pairs are also supported. Processing takes minutes.
When AI can't answer?
Conversations auto-escalate to human agents with full context when confidence drops below your threshold. Configure triggers and preferred agents in Settings.
Contact Support
Email: [email protected]. Teams available across Dubai, Singapore, Australia, and Indonesia. Enterprise customers get a dedicated account manager.
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Privacy Policy
Effective: 1 January 2026
Introduction
Freshkraft Technologies LLC (SOC) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
Information We Collect
We collect information you provide (name, email, phone, company, billing) and usage data (pages visited, features used, interaction patterns).
How We Use It
To provide services, process transactions, send communications, improve our platform, provide support, and comply with legal obligations. We do not sell personal information.
Security
SOC 2-compliant data centres, TLS encryption in transit, AES-256 at rest, regular audits, and access controls.
Your Rights
Access, correct, or delete your data anytime. Export from your dashboard. Contact: [email protected].
International Transfers
Data may transfer between UAE, Singapore, Australia, and Indonesia with appropriate safeguards.
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Terms & Conditions
Effective: 1 January 2026
Acceptance
By using Freshkraft's platform, you agree to these terms.
Services
Freshkraft provides AI chatbot (Zentra), AI voicebot (Lyra), CRM, and Analytics on a subscription basis.
Accounts
You are responsible for your credentials, account activity, and compliance with applicable laws.
Acceptable Use
Do not use our services for spam, illegal activity, IP infringement, malware, or platform disruption.
Payments
Billed in advance monthly or annually. Non-refundable except as required by law. 30 days' notice for price changes.
IP
Platform content owned by Freshkraft Technologies LLC (SOC). Your data remains yours.
Liability
Not liable for indirect damages. Total liability capped at 12 months' fees.
Termination
Either party: 30 days' notice. Data exportable for 30 days after termination.
One AI brain. Every channel.
Zero missed enquiries.
Connect Freshkraft's AI to your social accounts and watch it handle conversations just like your best team member — answering questions, booking appointments, qualifying leads, and closing sales around the clock.