Faq
Frequently Asked Questions
What is Freshkraft?
Freshkraft is a technology solutions provider specializing in AI-powered tools like chatbots, voice agents, and analytics to help businesses enhance customer engagement, streamline operations, and drive growth.
What industries does Freshkraft serve?
Freshkraft serves a wide range of industries, including retail, healthcare, hospitality, e-commerce, and more. Our solutions are designed to be flexible and scalable to meet the needs of businesses of all sizes.
How can I contact Freshkraft?
You can reach us via the Contact Us page on our website or email us at contact@freshkraft.com
What is Zentra?
Zentra is an AI chatbot offered by Freshkraft that engages with website visitors on behalf of your business. It answers queries, captures leads, and provides a seamless customer experience.
Is Zentra customizable for my business?
Yes! Zentra can be tailored to your business’s unique needs, including tone, branding, and knowledge base integration.
How does Zentra escalate queries?
Zentra identifies complex queries and escalates them by sending detailed messages to the business owner or relevant team members via email, SMS, or a dashboard.
What is Lyra?
Lyra is an AI voice agent designed to handle customer calls. It answers calls, responds to queries, and provides assistance on behalf of your business.
How does Lyra handle unanswered questions?
If Lyra encounters a query it cannot resolve, it captures the caller’s details and query information, then forwards it to the business owner or team via email, SMS, or dashboard notifications.
Is Lyra available 24/7?
Yes, Lyra operates around the clock, ensuring that your business is always accessible to customers.
What analytics services does Freshkraft offer?
Freshkraft provides robust analytics tools to help businesses track performance, understand customer behavior, and optimize decision-making through actionable insights.
Are your analytics solutions suitable for small and medium-sized businesses (SMBs)?
Absolutely! Our analytics solutions are designed to be user-friendly, affordable, and scalable to meet the needs of SMBs.
How much do Freshkraft’s services cost?
Pricing varies based on the specific services and solutions you choose. Please contact us for a personalized quote.
Do you provide training and support?
Yes! We offer comprehensive training during the onboarding process and ongoing support to ensure you get the most out of our solutions.
What support channels are available?
Freshkraft provides support via email, phone, and live chat to address your questions and technical issues promptly.
How do I get started with Freshkraft?
Simply reach out to us through the Contact Us page or request a demo. Our team will guide you through the process of selecting and implementing the right solutions for your business.
What is the onboarding process like?
Once you sign up, we’ll work closely with you to set up your chosen solutions, provide training, and ensure everything is aligned with your business requirements.